Question 1

What are your standard operating hours?

Accepted Answer

Our standard hours are 9am - 6pm. Full day hire is available from 9am - 5pm and half day hires from either 9am - 1pm or 2pm - 6pm. Bookings outside these hours are subject to availability.

Question 2

How do I confirm a booking?

Accepted Answer

The first stage is to either fill in the Book form on this site or call us on 0141 429 3633. We will take all the information we need to get you booked in. Your booking is confirmed once full payment is received. Bookings must be paid in advance unless otherwise agreed in writing.

Question 3

What is included in my hire?

Accepted Answer

Please look at our Studio Spec (https://www.coveonestudios.co.uk/studio-spec)where you will see what is included in your hire. If you need any additional equipment let us know and we can arrange hire for you.

Question 4

What insurance do I need?

Accepted Answer

Clients must have public liability insurance of at least £1 million. Employers’ liability insurance is required if you have a crew on-site. Cove One Studios holds public liability insurance but is not responsible for client equipment or damages. If you hire equipment from Cove One Studios or one of our equipment hire partners you should have cover for equipment hire. If this is not something covered in your existing annual policy, day cover can be sourced from Performance Insurance.(https://www.performance-insurance.com/short-period-insurance/)

Question 5

Can I cancel or reschedule my booking?

Accepted Answer

Cancellations require at least 7 days’ notice for a full refund. Cancellations less than 7 days before a hire will receive a refund of 50%.

Question 6

Do I need to include setup and pack-down time in my booking?

Accepted Answer

Yes, setup and pack-down must be within your booked time. Access is allowed 15 minutes early, and you must vacate 30 minutes after your booking ends.

Question 7

Is overtime charged if I overstay my booking?

Accepted Answer

Yes, overtime is charged once you exceed the 30-minute load-out window. You’ll be charged in full-hour increments at our standard overtime rates. Arranged overtime is charged at £50 per hour ex VAT and un-arranged overtime is charged at £80 per hour ex VAT.

Question 8

What size is the studio?

Accepted Answer

Our studio offers 1,600 sq ft of studio space. Our Infinity Cove Wall is 8.5m long x 5.5m wide x 4m high.

Question 9

Is the studio soundproof?

Accepted Answer

No, the studio is not fully soundproof. We recommend conducting a site visit to assess acoustics before your booking.

Question 10

Can I bring animals or children to the studio?

Accepted Answer

Yes, but animals require prior notice (guide dogs are always welcome). Children under 18 must be supervised by a responsible adult.

Question 11

What are the rules for using the cyclorama?

Accepted Answer

Jumping, skateboarding, or resting equipment on the curved edges is not allowed. Outdoor shoes should not be work on the cove. Shoe covers are provided. Any damage to the cyclorama will be charged to the client.

Question 12

Is parking available on-site?

Accepted Answer

Yes, on-street parking and drive-in access are available. The road directly outside the studio on both sides is free parking, as is Admiral Street, but it can get busy so please check out our Find Us (https://www.coveonestudios.co.uk/find-us)page for more info on alternative options.

Question 13

Do you provide equipment rental?

Accepted Answer

Yes, we offer equipment rental. We have a base lighting kit of 2 x Godox strobe lights available for hire and we have relationships with a number of hire houses across Glasgow to make sure we can help you get the kit you need for your shoot. If you hire equipment from Cove One Studios or one of our equipment hire partners you should have cover for equipment hire. If this is not something covered in your existing annual policy, day cover can be sourced from Performance Insurance.(https://www.performance-insurance.com/short-period-insurance/)

Question 14

Can I use open flames or smoke machines in the studio?

Accepted Answer

Yes, but only with prior approval. Please consult with us in advance if you plan to use open flames, fog machines, or pyrotechnics.

Question 15

What happens if I leave items in the studio?

Accepted Answer

Storage is permitted with prior approval but is at your own risk. We may charge for storing items if they prevent other clients from using the space.

Question 16

Are additional charges applied for power usage?

Accepted Answer

Not as standard, but if your lighting set up exceeds 5KW then a levy of £80 is applied, regardless of whether the equipment is ours or externally hired.

Question 17

How do I report a problem with the studio?

Accepted Answer

A Cove One representative will be there on the day to welcome you into the studio. If you have any issues please raise with them.